July 16, 2020
I am very pleased with your facility and the service received from your staff. The facility is very clean and organized and the staff friendly and very helpful. Our moving day was stressful and took longer than planned; as usual!! lol I had called a few facilities in your area prior to moving day to get price quotes and then came into town prior to moving day to shop for a facility. Yours was the closest to my new residence so I started there. I was so impressed that I didn't look any further. I did not reserve the unit at that time because I had to decide what size we would need. I called back and reserved the unit size I needed and was told to arrive before office closing time, 6pm, to fill out paperwork etc. As I said earlier, moving took longer than aniticipated. By the time we loaded our truck and the 2 hour drive, I knew we wouldn't make it in time to unload that night, but I drove separately ahead of the truck in my car to attempt to make it before the office closed. Traffic, of course, was worse than I expected and I feared I wouldn't make it in time. I called the facility at 5;45 and spoke to Alex. I told him where I was and explained the situation. He said I was close and probably would make it by 6pm, and he said he would wait for me and not to worry and to drive safely. I arrived just at the stroke of 6!! Alex graciously welcomed me and continued very kindly and patiently preparing all the documents and explaining all details, even though I had kept him passed closing time. It was already dark and quite cold outside and I needed to use the restroom. Alex allowed me to use the office restroom, which was very clean, rather than sending me outside to the public restroom. Alex went outside with me to the gate to be sure my code worked on the keypad, and it did. We had to park our full moving truck overnight, as it was too late and too dark to unload that night. We arrived by 8am next morning when the gate access opened and unloaded and were able to return our UHaul truck in time to avoid an extra day of fees. The only things I could say would be an improvement would be having lighting in the units and slightly longer hours. A little earlier in the am and a little later in the pm. Big kudos and thanks to Alex for his kind, professional treatment and service in what could have been an otherwise unpleasant experience. He is a valuable employee and deserves to be treated as such. I will highly recommend your facility!! Thanks for everything, Sheryl C.